Contact π’”π’Šπ’π’Œπ’†π’π’—β„’

Say hello.
We are here.

Have a question about an order, our products or anything else? We are happy to hear from you and help make your shopping experience easier.

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Business Information

Official information for π’”π’Šπ’π’Œπ’†π’π’—β„’

Brand
π’”π’Šπ’π’Œπ’†π’π’—β„’
Legal Company
Sichuan Yuanruxin Technology Co., Ltd.
Owner
Ma Bangfei
Unified Social Credit Code
91510100MAEGQQDE7N
Business Address
Room 1304, 13th Floor, Building 2, No. 200 Jirui 1st Road, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone
Postal Code
610041
Customer Support Email
service@silkenv.com
Phone
+86 13265499281
Choose your way to reach us

One little message can
make things easier.

02

Phone

For direct customer support and questions that are easier to discuss with our team.

+86 13265499281

03

Order Help

When contacting us about an order, including your order number can help us locate the relevant information more efficiently.

Before you write

A few details
help us help
you faster.

A clear description of your question allows our support team to understand what you need and provide a more useful response.

What can you include?

For an order: Your order number and the email address used when placing the order.

For a product: The product name and a short description of what you would like to know.

For a delivery question: Your order number and any relevant shipping information you already have.

For an issue: Please describe what happened clearly. If appropriate, photographs may also help us understand the situation.

We can help with...

Our customer support is available for common shopping questions as well as order-related concerns.

01

Orders

Questions about placing or managing an order.

02

Products

Product information and general questions.

03

Returns

Questions about returns and refund procedures.

04

Shipping

Delivery, tracking and shipping-related questions.

We would love to hear from you.

Send us a message at service@silkenv.com and our team will be happy to assist.