𝒔𝒊𝒍𝒌𝒆𝒏𝒗™ · Legal Information

Terms &
Conditions

These Terms and Conditions explain the rules that apply when you browse, purchase from or otherwise interact with 𝒔𝒊𝒍𝒌𝒆𝒏𝒗™. Please read them carefully before using our store.

Business Information

Official Store Details

Brand

𝒔𝒊𝒍𝒌𝒆𝒏𝒗™

Legal Company

Sichuan Yuanruxin Technology Co., Ltd.

Owner

Ma Bangfei

Unified Social Credit Code

91510100MAEGQQDE7N

Business Address

Room 1304, 13th Floor, Building 2, No. 200 Jirui 1st Road, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone

Postal Code

610041

Customer Support Email

service@silkenv.com

Phone

+86 13265499281

A clear understanding
makes every purchase better.

By accessing or using our website, you acknowledge that you have read and understood these Terms and Conditions. If you do not agree with them, please discontinue use of the website.

Website Use

You may use the 𝒔𝒊𝒍𝒌𝒆𝒏𝒗™ website only for lawful purposes and in accordance with these Terms. You agree not to use the website in any manner that could damage, disable, overburden or impair the website or interfere with other users.

Product Information

We make reasonable efforts to present product descriptions, images and other information as accurately as possible. However, colors and visual appearance may vary depending on your device or display settings.

Orders & Acceptance

Placing an order constitutes an offer to purchase products. An order is subject to acceptance and availability. We reserve the right to refuse or cancel an order where permitted by applicable law, including where information appears inaccurate, incomplete or fraudulent.

Pricing & Payment

Product prices and applicable charges are displayed during the purchasing process. Payment must be successfully authorized before an order can be processed. We reserve the right to correct obvious pricing or information errors where legally permitted.

Shipping & Delivery

Orders are shipped according to the applicable shipping method and destination. Delivery estimates are not guaranteed and may be affected by carriers, customs procedures, weather, peak periods and other circumstances outside our reasonable control.

Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy. Customers should review that policy before submitting a return request.

Intellectual Property

Unless otherwise stated, content on this website, including text, graphics, logos, images, design elements and other materials, is owned by or licensed to 𝒔𝒊𝒍𝒌𝒆𝒏𝒗™ and is protected by applicable intellectual property laws.

User Responsibilities

You are responsible for providing accurate information when placing an order and for maintaining the confidentiality of information associated with your account. You agree not to misuse our website, services or content.

Limitation of Liability

To the extent permitted by applicable law, 𝒔𝒊𝒍𝒌𝒆𝒏𝒗™ will not be responsible for losses arising from circumstances beyond our reasonable control. Nothing in these Terms excludes or limits rights or liabilities that cannot legally be excluded or limited.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our services, business practices or legal requirements. The updated version will be posted on this page with its revised content.

Governing Requirements

These Terms are intended to operate in accordance with applicable laws and regulations. Where a provision is found to be unenforceable, the remaining provisions will continue to operate to the extent permitted by law.

Before you continue

By continuing to access or use the 𝒔𝒊𝒍𝒌𝒆𝒏𝒗™ website or placing an order, you acknowledge that you have had the opportunity to review these Terms and the other policies applicable to your purchase.