Your Information Matters

Privacy
Policy

This Privacy Policy explains how π’”π’Šπ’π’Œπ’†π’π’—β„’ handles information when you visit our website, browse our creative decorative products, place an order or contact our customer support team.

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Business Information

Official information for π’”π’Šπ’π’Œπ’†π’π’—β„’

Brand
π’”π’Šπ’π’Œπ’†π’π’—β„’
Legal Company
Sichuan Yuanruxin Technology Co., Ltd.
Owner
Ma Bangfei
Unified Social Credit Code
91510100MAEGQQDE7N
Business Address
Room 1304, 13th Floor, Building 2, No. 200 Jirui 1st Road, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone
Postal Code
610041
Customer Support Email
service@silkenv.com
Phone
+86 13265499281
π’”π’Šπ’π’Œπ’†π’π’—β„’ Β· Privacy Record Information & Data Protection
01

A clearer view of
your privacy.

We believe privacy information should be easy to understand. The sections below describe the types of information that may be collected, why it may be used and the choices available to you.

01

Information We May Collect

When you browse or use our website, we may receive information that you voluntarily provide or that is automatically generated through your interaction with the website.

Depending on how you use the website, this may include contact information, order information, shipping details, payment-related transaction information, customer service communications and technical information associated with website use.

01

Contact Details

Information such as your name, email address, telephone number and shipping information when provided during an order or support interaction.

02

Order Details

Information related to purchases, including order details and information needed to fulfill and support your order.

03

Technical Information

Certain technical information may be collected automatically when you visit and interact with our website.

02

How We Use Information

Information may be used to process and fulfill orders, provide customer support, communicate with you about purchases and operate the website.

We may also use relevant information to maintain website functionality, improve our services, prevent misuse and comply with applicable legal obligations.

03

Cookies & Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember certain preferences and understand how visitors interact with the website.

Depending on your browser and location, you may be able to control certain cookie settings through your browser or available website privacy controls.

04

Information Sharing

We may share information with service providers that help operate our store and provide services such as payment processing, order fulfillment, shipping, website functionality and customer support.

Information may also be disclosed when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights or address security and fraud concerns.

05

Data Security

We take reasonable measures designed to protect information against unauthorized access, loss, misuse or alteration.

No method of transmitting or storing information can be guaranteed to be completely secure. For this reason, we encourage customers to use appropriate security practices when interacting with online services.

06

Your Privacy Choices

Depending on your location and applicable law, you may have rights concerning personal information, including rights to request access, correction, deletion or information about how your information is handled.

Requests may be subject to verification and applicable legal limitations. To ask a privacy question or make a request, please contact our customer support team.

Have a privacy question?

If you would like to ask about how information is handled or would like to make a privacy-related request, contact π’”π’Šπ’π’Œπ’†π’π’—β„’ at service@silkenv.com .

This Privacy Policy is intended to provide a clear overview of our general privacy practices. Specific rights and requirements may vary depending on your location and applicable law.