Returns Made Clear

Return &
Refund

We want your experience with π’”π’Šπ’π’Œπ’†π’π’—β„’ to remain simple even when an order does not work out as expected. This policy explains our return, replacement and refund process.

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Business Information

Official information for π’”π’Šπ’π’Œπ’†π’π’—β„’

Brand
π’”π’Šπ’π’Œπ’†π’π’—β„’
Legal Company
Sichuan Yuanruxin Technology Co., Ltd.
Owner
Ma Bangfei
Unified Social Credit Code
91510100MAEGQQDE7N
Business Address
Room 1304, 13th Floor, Building 2, No. 200 Jirui 1st Road, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone
Postal Code
610041
Customer Support Email
service@silkenv.com
Phone
+86 13265499281

A return should feel
straightforward.

Before sending anything back, please contact our customer support team. We can help confirm whether your request qualifies and provide the appropriate return instructions.

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The return route

From request to
resolution.

01

Contact Us

Send us your order information and explain the reason for the return or refund request.

02

Review

Our team reviews the request and confirms the next steps with you.

03

Return

If a return is approved, follow the return instructions provided by our support team.

04

Resolution

After the returned item is received and reviewed, an approved refund or other resolution is processed.

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Return Conditions

To help us process a return efficiently, items should generally be returned in appropriate condition and with the relevant order information.

  • Contact us before sending an item back.
  • Provide your order number or other purchase information.
  • Keep the product in suitable condition for return.
  • Follow the return address and instructions supplied by our support team.
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Items That May Not Qualify

Certain products or circumstances may not qualify for return or refund where permitted by applicable law.

  • Items damaged through misuse or improper handling.
  • Items that have been materially altered after delivery.
  • Returns sent without prior authorization or instructions.
  • Items that are otherwise excluded under applicable return rules.
Important details

What to know before
sending an item back.

Return Shipping
For a return based on personal preference or a change of mind, the customer may generally be responsible for return shipping costs unless otherwise stated or required by applicable law. Please contact us before arranging shipment.
Damaged or Incorrect Orders
If your order arrives damaged, defective, incorrect or incomplete, please contact us as soon as reasonably possible and provide photographs or other relevant information. We will review the situation and determine an appropriate resolution.
Used or Altered Items
Items that have been used, installed, modified or damaged after delivery may be ineligible for return, depending on the circumstances. This does not limit any rights you may have under applicable consumer law.
Refund Method
Approved refunds are generally issued through the original payment method used for the order, unless another method is agreed upon or required by law.
Refund Timing
Once an approved return has been received and reviewed, the refund will be initiated within a reasonable processing period. The time for the funds to appear may also depend on the payment provider or financial institution.

The refund timeline

The exact timing can vary depending on the return, inspection and payment provider. The following illustrates the general sequence.

01 Return request is submitted and reviewed.
02 Approved return is sent according to our instructions.
03 Returned item is received and inspected.
04 Approved refund is initiated through the applicable payment method.

Need help with a return?

Please contact π’”π’Šπ’π’Œπ’†π’π’—β„’ before sending an item back. Our customer support team can help with your order and explain the appropriate next step.

service@silkenv.com Β  Β· Β  +86 13265499281